Frequently Asked Questions

General Membership Questions

That's easy — to save on online, phone, catalog, and in-store purchases at our Family of Brands and at over 1,000 popular stores in our Marketplace! You're eligible for exclusive savings you won't find anywhere else!

  

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 888-706-7673. You can also email us at CustomerService@SignalsVIPInsider.com or reach us via the 'Contact Us' form on our website; we'll get back to you within 24 hours (and usually much sooner!)

  

To cancel by phone, you can call us, 24 hours a day, 7 days a week, at 888-706-7673. To cancel online, simply log in to your account at SignalsVIPInsider.com, click on the Account link in the upper right corner of your screen, then click the Cancel Membership link, and follow the instructions provided. You can also email us your cancellation request at CustomerService@SignalsVIPInsider.com or submit it through the 'Contact Us' form. However you do it, our Customer Service Department will process your cancellation right away.

   

You can send all of your rebate documentation via email to rebates@SignalsVIPInsider.com. Please include the claim number in the 'Subject' line, and please note that rebate claims must be submitted within 30 days of the original order date. You'll be assigned a claim number when you fill out the rebate form; it's easy to copy it there and then paste it in the 'Subject' line as you prepare to send us your documentation email. Rebate claims can also be submitted by mail. Simply send your supporting documentation with your written claim number to:

Signals VIP Insider 
PO Box 290728
Wethersfield, CT 06129-0728

 

Family of Brands

As a member of Signals VIP Insider, you can receive 10% cash back on your entire purchase and free shipping rebates every time you shop with one of the following Family of Brands retailers — online, over the phone, or by mail:

  • Acorn
  • Bas Bleu
  • Catalog Classics
  • Daedalus
  • Signals
  • Support Plus
  • What on Earth
  • Wireless

Earning cash back is easy!

Complete your Family of Brands purchase online, by phone or though the mail as you normally would. Your cash back will automatically be applied to your Savings Center and a cash back check will be mailed to you within 3-6 weeks — no need to submit a claim.

 

We'll automatically take the total amount of your purchase at the Family of Brands retailer and calculate the cash-back percentage you qualify for.

When you spend $100 at a Family of Brands retailer, for example, you'll qualify for a $10 cash-back rebate check.

Marketplace

The Marketplace is our directory of over 1,000 popular retailers. As a member of Signals VIP Insider, you can receive 5% cash back on your total purchase and up to $10 in shipping rebates every time you shop through our Marketplace. You're eligible to earn up to $1,000 in cash-back rebate savings and up to $500 in shipping rebates every membership year.

 

Earning cash back on Marketplace purchases is easy!

Online:

  • Log in to SignalsVIPInsider.com, visit the 'Shop' tab, click the "All Brands" link, and click on any Marketplace retailer of interest to you.
  • Click the "Visit Store" button and shop at your chosen retailer's website as you normally would using the browser window that opened when you clicked the button.
  • As soon as your order is confirmed, your 5% cash back will automatically be applied to your Signals VIP Insider Savings page!
  • We'll mail you a check for your 5% cash back online purchase within 3-6 weeks.

 

If you shop online at a Marketplace retailer without using a SignalsVIPInsider.com link, you can still claim 5% cash back on your purchase:

  • When you receive your purchase confirmation from the retailer, visit our online Rebates page, select 'Cash Back' as your rebate type in Step 1, click Next and fill in the requested information for Step 2.
  • Submit your claim, and send us the requested documentation. Please note that rebate claims must be submitted within 30 days of the original order date.
  • Within 3-6 weeks of our receipt of your cash-back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 5% of your total purchase.
Offline:
If you shop in-store, over the phone, or through the mail at a Marketplace retailer, you can also claim 5% cash back on your purchase:
  • Once you receive your purchase confirmation from the retailer, visit our online Rebates page, select 'Cash Back' as your rebate type in Step 1, click Next and fill in the requested information for Step 2.
  • Submit your claim, and send us the requested documentation. Please note that rebate claims must be submitted within 30 days of the original order date.
  • Within 3-6 weeks of our receipt of your cash-back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 5% of your total purchase.

It really is that easy. As long as you're an active member of Signals VIP Insider, you'll keep earning cash back — up to a maximum of $1,000 in cash-back rebates every membership year.

As a member, you can earn 5% cash back on flight, hotel, and rental car reservations made through your Signals VIP Insider account.

Start by visiting the Travel & Vacations category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% cash back.

For travel reservations made offline or outside the program’s website, simply submit a rebate claim with your proof of purchase documentation to earn 5% cash back.

Cash back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next savings check.

For more information, please read our Terms of Service.

 

You can earn 5% cash back at any eligible grocery brand in the Marketplace. First, visit the “Groceries & Household Supplies” category in your Marketplace. To find grocery brands eligible for 5% cash back, look for brands with the grocery bag icon that are labeled with a “Rebate Required” tag.

You can earn 5% cash back on groceries by shopping in-store or online through the Marketplace links. After your online or in-store purchase is made, submit a rebate with your dated proof-of-purchase documentation to receive 5% cash back.

For more information, please refer to your Terms of Service page.

 

When you fill in the rebate form on the Rebates page, we'll ask you to enter the total amount of your purchase at one of our Marketplace retailers. We'll then automatically calculate the cash-back percentage you qualify for.

When you spend $100 at one of our Marketplace retailers, for example, you'll qualify for a $5 cash-back rebate check.

We offer cash-back rebates at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time. To view the current list, please click Shop from the main navigation and then click the "All Brands" link.

Shipping Rebates

Shipping rebates are a great deal. As an active member of Signals VIP Insider, you can get full reimbursement for any shipping fees you might be charged on purchases you make at the following Family of Brands retailers:

  • Acorn
  • Bas Bleu
  • Catalog Classics
  • Daedalus
  • Signals
  • Support Plus
  • What on Earth
  • Wireless

For purchases you make at any of the Marketplace retailers, you're eligible for cash-back rebates of up to $10 for shipping charges on each qualifying purchase. You can earn up to $500 in shipping rebates every membership year.

As long as you provide the documentation needed to verify that your shipping charge comes from a purchase made at a participating retailer, you're eligible for a cash-back rebate on the shipping charge. That includes purchases made online, over the phone, and through a catalog.

In-store purchases only qualify for a shipping rebate if a participating retailer needs to order the item and then charges you for shipping it directly to your residence. Cancelled purchases, duplicate claims, and purchases made before you became an active Signals VIP Insider member (or made after you cancel your membership) aren't eligible for shipping rebates.

Unfortunately, we cannot offer shipping rebates on grocery purchases picked up in-store. Shipping rebates are only available when you’re charged a fee for the cost of packaging and shipping your purchase.

To claim a shipping rebate, simply click on 'Rebates' from the navigation menu, select 'Shipping' as your rebate type in Step 1, click Next and follow the instructions provided. Please note that you must submit your rebate claim within 30 days of the original order date. We'll verify your claim and process your rebate within 3-6 weeks of receipt of your required documentation, and we'll mail you a check as soon as your rebate is confirmed.

Yes; please be sure to submit your claims within 30 days of the purchase date.

To claim a shipping rebate, simply send us your order confirmation, original sales receipt, or packing slip with the price, retailer information, shipping and handling charges, and sales date.

Free Return Shipping via FedEx Ground®

When you shop through Signals VIP Insider, we've got you covered! Whether you ordered the wrong size or color, received an item that was damaged in transit, or just don't care for the item now that it's in your hands, you can ship it back for free via FedEx Ground! Better yet, we'll cover items purchased at any retailer in our Family of Brands or our Marketplace. Simply put, we'll cover your FedEx Ground return shipping charge whenever you need to return an online, phone, or catalog purchase you made through us! Be sure you always review the specific retailer's return policy to see whether it already offers free return shipping and to find out if your purchase is eligible for a refund.

Just click on 'Returns' from the navigation menu and follow the instructions provided to print out a return shipping label from FedEx Ground. Once you securely fasten your label to your return shipment, just drop it off at any FedEx location; as long as your package complies with FedEx weight and size limitations, your return shipping charge is on us!

As a Signals VIP Insider member, you can return any item to any Family of Brands or Marketplace retailer at any time (and for any reason) and save on return shipping! However, if you're also hoping to get a refund or store credit on your purchase from the retailer, you'll need to make sure you follow the retailer's specific policy and procedures, including its deadlines, to qualify.

Generally speaking, you can save on return shipping for any purchase you make at our Family of Brands or Marketplace retailers, online, over the phone, or through a catalog. Certain purchases, however, may not qualify for free return shipping via FedEx Ground. For instance, if the retailer already offers free return shipping, the purchase won't be eligible for free return shipping via FedEx Ground. Also, the destination for a return shipment must be a valid commercial address in the 48 contiguous United States, so if a retailer's return address is in Hawai'i or Alaska, for example, you won't be able to ship it via FedEx Ground. Similarly, shipments sent to residential addresses, P.O. boxes, or other non-commercial locations do not qualify for savings through the program. However, if you do have to pay for return shipping, you can claim a rebate of up to $10 on your return shipping charge.

FedEx Ground, the exclusive shipping carrier of Signals VIP Insider, will ship your package to the address on the shipping label. Just drop your shipment off at any of the more than 1,800 FedEx Office® or 5,800 FedEx Authorized ShipCenter® locations across the United States, and your package will be delivered to retailer locations in the 48 contiguous United States within 1-5 business days, depending on where you drop it off and its final destination.

You and the members of your household are eligible for free return shipping on virtually any online, phone, or catalog purchase you make at our Family of Brands and Marketplace retailers. Please note that those savings apply only to FedEx Ground shipping charges.Signals VIP Insider does not offer savings on expedited delivery services; insurance coverage for the return shipment; any restocking or other fees that a retailer may apply; or any other services or features, such as declared value, surcharges, premiums, accessorial charges, or special handling fees for the return shipment. Please note that some retailers place shipping and other restrictions on certain products; you'll need to check the individual retailer's website to ensure that it accepts returns of your purchased product.

Also, please note that FedEx Ground does not ship any packages that exceed:

  • 150 pounds in weight;
  • 108 inches in length; and/or
  • 165 inches in length + girth.

Free return shipping via FedEx Ground is available to Signals VIP Insider members who reside in the 48 contiguous United States. It’s not available to subscribers who reside in Alaska or Hawai'i, nor is it available to residents of Iowa.

Return Shipping Rebates

If for any reason you decide to return an item to any Family of Brands or Marketplace retailer, and you don't or can't ship it back for free via FedEx Ground, you're eligible for up to $10 cash back on your return shipping charge.

Just click on 'Rebates' from the navigation menu, select 'Return Shipping' as your rebate type in Step 1, click Next and follow the instructions provided. Please note that you need to be an active member at the time we process your claim, and that proof-of-purchase documentation and shipping information is required to process every claim.

You'll need to submit your claim and all required documentation within 60 days of your original purchase to qualify for a return shipping rebate.

You'll need to submit your claim and all required documentation within 60 days of your original purchase to qualify for a return shipping rebate.

We'll verify your claim and send you a check within 3-6 weeks of our receipt of your claim and the required documentation.

As an active member of Signals VIP Insider, you can receive a rebate of up to $10 for return shipping costs per order, and you can claim up to $500 in return shipping rebates every membership year.